How can we help?

Buying Pro on our website does not create an Alpha Progression account. Create an account in the app using the same email address you used for your subscription. If you already have an app account under another email address, email us with both addresses so we can help link your subscription correctly. You do not need to buy Pro again.

Sign in to the Alpha Progression account you used before, including after changing phones or reinstalling the app. Website subscription: your app-account email must match the email used to subscribe. If you have not created an app account yet, register with that address. App Store or Google Play: check that the store is using the account that made the purchase. In Alpha Progression, tap the lock icon, choose “Unlock all features,” scroll down and tap “Restore.” If Pro is still locked, email us with your purchase details before subscribing again. Restoring Pro does not recover training data stored only in a guest account.

Cancel through the provider where you subscribed. Website: use Manage subscription with the email address entered at checkout. App Store: on your iPhone, open Settings > your name > Subscriptions > Alpha Progression. Google Play: open your profile > Payments & subscriptions > Subscriptions > Alpha Progression. Canceling renewal keeps Pro active until the end of your paid period. For a trial, check the cancellation deadline and access end date shown by your provider. Uninstalling the app does not cancel a subscription.

We offer a full refund on request, including payments after a trial or subscription renewal. For website or Google Play purchases, email us with your subscription email address and receipt or order number. For App Store purchases, request a refund through Apple first. If Apple declines, contact us so we can arrange your refund. Canceling renewal and requesting a refund are separate steps.

The Pro trial is part of an annual subscription. Unless you cancel before your provider’s deadline, the annual price shown at sign-up is charged when the trial ends. If you did not expect the payment, we offer a full refund on request: for website or Google Play purchases, email us with your purchase details; for App Store purchases, request a refund through Apple first and contact us if Apple declines. Cancel renewal separately if you do not want the subscription to renew. Pending payment during the trial? A pending bank entry may be an authorization hold rather than a completed charge. Check its status and your receipt or billing history. If you are unsure, email us with the amount, date and purchase provider.

Check your purchase receipt to see whether you subscribed through our website, Apple or Google Play, and which email address or store account you used. A website subscription will not appear in your Apple or Google subscription list; use Manage subscription with the email address used at checkout. For a store purchase, check the subscriptions for the Apple or Google account shown on the receipt. If you still cannot find it, email us with your receipt or order number, the amount and date, and the email addresses you may have used.

A common reason is having two active subscriptions: one through our website and another through the App Store or Google Play. Email us. If you have duplicate subscriptions, we'll refund one of the charges and help you stop the duplicate renewals.

No. Guest-account data is stored only on your device. To sync it to the cloud, create a free Alpha Progression account from your current guest account under Profile > Settings > Account > Sign up. Stay signed in and let the app sync while online before changing phones or reinstalling. Guest data cannot be merged into an existing Alpha Progression account. If you already have an account and want to keep your guest data, contact us before switching accounts. Creating an account does not start a Pro subscription.

If you previously created an Alpha Progression account, check that you are signed into that same account and let the app sync while online. Guest-account data is stored only on the original device and does not return when you restore Pro. If your history is still missing, email us before reinstalling the app, clearing its data or switching accounts. We will check whether recovery is possible.

Email us with the address currently used and the correct address. Tell us whether the change concerns your Alpha Progression account, your website subscription or both. If you subscribed on the website, the subscription and app-account addresses need to match. Our support team can help make the change.

You can reset your password from the app's login screen. If you need help, email us.

In the app, go to Profile > Settings > Account > Delete account. Or email us and we will do it for you. Before deleting your account, cancel any active Pro subscription separately through the provider where you purchased it.

Open your plan’s menu, choose “Edit plan,” and edit the relevant exercise’s sets and targets. The values you enter while logging a workout record your actual performance; they do not automatically replace your plan’s targets. Edit the plan itself to set the values for future workouts.

First check your search filters, active gym, available equipment and excluded exercises. These settings can hide built-in exercises or prevent the generators from choosing them. If the exercise really is not in the library, create a custom exercise or copy and adapt an existing one. You can add custom exercises to plans and workouts yourself; the generators do not automatically include them. You can also email us to suggest an exercise for the library.

Check that Pro is active and progression recommendations are enabled. The app also needs previous performance for that exercise. For a new exercise, it includes guidance to help you find a suitable starting weight. Log your working sets so future recommendations can build on your performance. You do not need a generated plan or RIR tracking. Learn how progression recommendations work.

It depends on the exercise. Open its instructions in the app and check the "Misc" section. It tells you whether to enter the weight of one dumbbell or the combined weight of both. Use the convention shown there so your workout history and progression recommendations stay consistent.

A lighter weight with more reps may be a better match between the weights you have available. Recommendations can also become easier because of your logged performance, an RIR target or a deload. Compare weight, reps and effort together. A lower recommended weight does not automatically mean you are losing strength. Learn how recommendations are calculated.

Check the available weights for your active gym and the relevant exercise or equipment. Make sure the maximum weight, increments and units are correct. A maximum weight set too low can lead to unusually high rep recommendations. More help with progression recommendations.

No. Continue with the next workout in your plan. Workouts aren't tied to fixed calendar dates. If your available training time changes permanently, check whether your plan's training frequency still fits. More help with your workout plan.